Claim Roadmap
Your Claim Roadmap should be the site’s main step-by-step guide explaining the typical property insurance claim journey from damage discovery through the final claim decision.
A strong page structure would be:
- Step 1: Assess the Damage
Understand what happened, identify affected areas, and address immediate safety concerns. - Step 2: Document the Loss
Take photos and videos, create damaged-item lists, and gather receipts or maintenance records. - Step 3: Review Your Policy
Look at deductibles, coverage limits, exclusions, and other relevant policy terms. - Step 4: Report the Claim
Notify the insurer and provide the initial information requested. - Step 5: Prepare for Inspection
Organize documents and understand what an adjuster or inspector may review. - Step 6: Review Estimates
Compare repair scopes, labor, materials, measurements, and contractor estimates. - Step 7: Follow the Claim Review
Track requests for additional documents, inspections, estimates, or other information. - Step 8: Understand the Decision
Review payments, partial approvals, deductibles, depreciation, delays, or denials. - Step 9: Keep Repair Records
Save invoices, receipts, photographs, and documentation related to completed repairs. - Step 10: Close Out Your Claim Records
Keep the final claim documents organized for future reference.
CLAIM ROADMAP CHECKLIST
Use this checklist to stay organized as you move through a property insurance claim.
- Photograph and record the damaged areas
- Make a list of damaged property
- Review relevant insurance policy terms
- Report the claim to the insurer
After reporting the claim, keep your claim number, insurer contact information, and copies of all communications in one place. Record important dates, document any requests for additional information, and save receipts, estimates, photos, and inspection records as the claim moves forward.